Purpose

The purpose of this incident response template is to provide a clear and concise process for managing incidents that may occur within our organization. This template provides a framework that outlines the roles and responsibilities of team members involved in incident management, communication channels, and incident response procedures.

Problem Statement [link]:

Severity: (SEV-1, SEV-2, SEV-3)

Incident Management Team

• Incident Commander:
• Technical Lead:
• Impact Assessment:
• Resolving the Problem:

Checklist of Activities (for During the Incident)

• [ ] Create a channel for the incident
• [ ] Pull in the appropriate subject matter experts (or on call folks if after hours)
• [ ] Pull in the appropriate stakeholders
• [ ] Let your leaders know (may be in the stakeholder group already)
• [ ] State the issue clearly along with current state and what that means for those affected
• [ ] Identify root cause or eliminate what it is not if the root cause is elusive
• [ ] Submit updates every 15-30 minutes, even if the update is “there is no update” or as progress is being made
• [ ] If pausing on work (or incident is stable), clearly lay out the next steps for the next day
• [ ] Hold all conversations in the incident channel (avoid DM’s)